Operations and technology professional with experience working with startups, SaaS companies, customer operations and remote teams. My background combines technology, quality assurance, sales, customer support, process development and team leadership.
I have experience helping build processes from the ground up, creating scripts and workflows, hiring and training teams, working directly with customers and managing day-to-day operations. I am comfortable working across technical and non-technical teams and communicating with customers in both English and Spanish.
Work across business operations, technology, customer support, team development and client services for a consulting and technology organization serving customers across multiple markets.
Responsibilities have included building and managing teams, developing internal processes, training staff, improving operational workflows, supporting sales and partnerships, working with technical account management functions and coordinating projects with teams in different countries.
Experience handling high-volume inbound and outbound customer calls, cold calling, lead qualification, referrals, appointment-related workflows and customer information updates.
Experience includes work connected with medical services and U.S. veterans, where accuracy, professional communication and proper handling of customer information were important.
Comfortable updating customer records in real time while speaking with customers and using productivity tools and text-expansion shortcuts to quickly complete detailed sections of information during live calls.
Worked as part of a quality assurance team to develop and improve processes used to identify and resolve software defects.
Worked with test environments, test case management, issue tracking, source control, reporting, troubleshooting, system administration, automation and software development teams.
Deployed automated Selenium test scripts using CrossBrowserTesting and analyzed results to identify real and false positives.
Performed manual testing, reproduced software defects, created defect reports and helped track issues through internal ticketing systems.
Worked with WordPress, Yoast SEO and Moz to improve website content, metadata, search visibility and reporting.
Supported website improvements, content optimization and digital marketing efforts.
My experience goes beyond performing individual tasks. I have also helped create the systems, teams and processes needed to keep operations running.
Additional technology coursework completed through Lynda.com / LinkedIn Learning.
Experienced working remotely with customers, employees, managers and technical teams. Comfortable participating in daily video meetings, customer calls, training sessions and team meetings in a professional remote environment.
I am open to discussing remote opportunities involving operations, technology, SaaS, customer operations, sales, technical account management and team leadership.
Email: padronacnoe@gmail.com
LinkedIn: linkedin.com/in/noe-padron-392248161
GitHub: github.com/npadr0n
Email Me